A scheduled trigger polls Shopify every three minutes for newly created customer records. Each incoming customer payload includes the first name, last name, default email address, and full default address—city, state, postal code, country, phone number, and street lines—providing all the data needed to create a complete customer profile in the ERP.

Before creating a new record, the workflow queries Dynamics 365 Business Central using the Shopify customer's email address. This lookup prevents duplicate customer entries by confirming whether the buyer is already registered in the ERP system.

A new customer record is created in Business Central with a comprehensive field mapping. The Shopify customer ID becomes the Business Central customer number, the first and last name form the display name, and the customer type is set to Person. The full default address—street line 1, city, state or province code, postal code, and country code—along with the phone number and email address are all written into the new customer record.