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TERMS OF USE – APPSE AI USERS

Use of the APPSE AI platform, an advanced Integration Platform as a Service (iPaaS) solution developed under the APPSeCONNECT product family, and all associated intellectual properties of APPSeCONNECT Corp. (“APPSeCONNECT”), having its physical office at 4512 Legacy Dr Ste 100, Plano, Tx 75024, United States, including but not limited to software applications, proprietary services, documentation, user interfaces, and other copyrighted materials, is governed by your acceptance of this legally binding click-wrap agreement (“Terms of Use” or “ToU”), as well as our Privacy Policy, each of which may be amended or updated from time to time and made available on this website.

Obtaining and maintaining a limited, non-exclusive, non-transferable, revocable license to use the APPSE AI platform is strictly subject to compliance with these Terms of Use. In cases where a specific feature, service, or subscription under APPSE AI is governed by separate or supplementary terms, those specific terms shall prevail in the event of any conflict with this ToU.

By accessing or using APPSE AI, whether on a free or paid basis, you confirm that you have read, understood, and agreed to be legally bound by these Terms of Use and the associated Privacy Policy, by clicking the “I Agree” or equivalent consent mechanism presented during account creation or access. This Agreement becomes effective on the date you accept these Terms of Use (the “Effective Date”).

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that (i) you have full legal authority to bind such company or legal entity to this Agreement; (ii) you have read and understood the Agreement; and (iii) you are agreeing to these terms on behalf of the company or legal entity.

1. AMENDMENTS AND YOUR CONSENT

  • 1.1. APPSeCONNECT reserves the right to amend, modify, or update this ToU at any time, subject to providing a minimum of thirty (30) days’ prior notice. Any such changes, whether by way of addition, deletion, or alteration will be communicated to users via a prominent banner on the APPSE AI website and, where feasible, through email notifications via the Authorized Email ID.
  • 1.2. If any change materially affects your rights or obligations, you will be required to provide express consent to the revised ToU through a renewed click-wrap agreement. If you do not accept the revised ToU, your license and access to the APPSE AI platform will be temporarily suspended. If consent is not received within thirty (30) days from the date of suspension, your license will be deemed automatically revoked. During this period, reasonable reminders may be issued.
  • 1.3. Changes to the ToU will not apply retroactively unless specifically stated. Continued use of APPSE AI following the effective date of the updated Terms without providing consent will be deemed a material breach and may result in suspension or termination of your access to the platform.
  • 1.4. Any new features, upgrades, updates, patches, enhancements, or extended services including those made available under custom agreements will be subject to your acceptance of the updated ToU through a valid legal mechanism, such as a renewed click-wrap consent or an applicable agreement executed through authorized means.
  • 1.5. We encourage all users to periodically review the latest version of the Terms of Use available on the Website to remain informed of their rights and obligations.

2. APPSE AI LICENSE

  • 2.1. Access to and use of the APPSE AI platform, whether through cloud-hosted or hybrid deployment options, is granted under a limited, non-transferable, non-exclusive, and revocable license, solely for the duration of the Active Subscription period, and only upon payment of the applicable subscription fees, where relevant. This license is intended solely for internal business use by the subscribing individual or organization and shall not be used for resale, sublicensing, or any other unauthorized commercial exploitation.
  • 2.2. The license is granted for the express purpose of allowing users to utilize the features and functionalities of APPSE AI in accordance with these Terms of Use and is strictly limited to the business operations of the registered subscriber.

3. FREE TIER

  • 3.1. APPSE AI offers a Free Tier to new users, allowing limited access to platform features without any obligation to submit payment or credit card details. This Free Tier includes a predefined number of tasks per month to help users evaluate the platform. Once the allocated quota is exhausted, users will be prompted to upgrade to a paid plan. The Free Tier resets monthly and is intended solely for evaluation and limited use, not for executing complete business cycles.
  • 3.2. Customized or premium feature access is not available under the Free Tier and requires enrollment in a Paid Subscription.
  • 3.3. To continue accessing APPSE AI beyond the Free Tier limitations, users must upgrade to one of the available paid plans by subscribing through the customer portal on APPSE AI. All Paid Subscriptions are personal, non-assignable, and non-exclusive, and require advance, non-refundable payment for the selected billing cycle (monthly or annual).

4. LICENSE TO USE APPSE AI’S COPYRIGHTED MATERIALS

  • 4.1. APPSeCONNECT grants each active subscriber of the APPSE AI platform a revocable, limited, personal, non-transferable, and non-exclusive license to access and use its copyrighted materials, which may include Documentation, training content, user guides, interface visuals, and other proprietary resources made available through the platform.
  • 4.2. This license is granted solely for internal business purposes in connection with the subscriber’s authorized use of APPSE AI and shall not be used for any other purpose without the prior written consent of APPSeCONNECT. Redistribution, modification, reproduction, or public display of such materials, whether in part or in full is strictly prohibited unless expressly permitted in writing by authorized APPSeCONNECT representatives.
  • 4.3. Any misuse, unauthorized disclosure, or exploitation of these materials will constitute a material breach of these Terms and may result in suspension or termination of your access to the platform and associated resources.

5. DEFINITIONS

  • 5.1. For the purpose of these Terms of Use, the following defined terms shall apply. Any capitalized terms not defined in this section shall carry the meaning assigned to them elsewhere in this Agreement.
  • 5.2. “Active Subscription” or “Paid Subscription” refers to a subscription for which the user has paid in advance for the chosen APPSE AI plan. Upon expiry, if not renewed, the user will retain limited login access for renewal purposes only for 90 days. During this grace period, the account remains suspended and inaccessible for regular use. Failure to renew within this period may result in deactivation and deletion of associated data in accordance with the data retention policy.
  • 5.3. “Adapter” refers to a compiled software module built using APPSE AI’s public API that enables bi-directional data exchange between third-party applications and APPSE AI, operating through a generalized agent and supporting data filtering, transformation, and transmission.
  • 5.4. “Agreement” refers to this Terms of Use document accepted by the user via a click-wrap contract, as may be periodically updated on the official APPSE AI website.
  • 5.5. “Annual Maintenance (Standard)” refers to standard support and maintenance provided to users with an Active Subscription, including bug fixes, patches, and updates to core and add-on features as per the applicable SLA. Implementation support or extensive upgrades may incur additional Charges.
  • 5.6. “Authorized Email ID” refers to support@appseconnect.com, and any communication originating from this email shall be considered authorized by APPSeCONNECT.
  • 5.7. “Charges” refers to all monetary fees payable, excluding taxes, payment gateway fees, penalties, or government levies. All additional charges are the sole responsibility of the subscriber.
  • 5.8. “Payment Disputes & Refunds” refers to any formal objection raised by the user regarding billed or invoiced amounts.
  • 5.9. “Chargeable Support” refers to support services, which may be subject to additional charges, which include:
    • 5.9.1 Environment/server changes;
    • 5.9.2 Software version upgrades;
    • 5.9.3 Configuration errors originating on the user's end;
    • 5.9.4 New patch installations;
    • 5.9.5 Field mapping changes; and
    • 5.9.6 Requests for additional functionality.
  • 5.10. “Designated Unit” refers to each approved machine or endpoint authorized to access the APPSE AI account under a valid license.
  • 5.11. “Documentation” refers to all proprietary technical, user-facing, and administrative materials provided by APPSeCONNECT for APPSE AI, including manuals, release notes, and usage guidelines.
  • 5.12. “Implementation” refers to the deployment and configuration of APPSE AI within a user’s environment. APPSeCONNECT personnel may provide implementation services only under user supervision and controlled access, and shall not access ERP systems unless expressly authorized.
  • 5.13. “APPSeCONNECT” refers to APPSeCONNECT Corp., the legal entity owning and operating APPSE AI, including its affiliates, successors, and authorized agents.
  • 5.14. “APPSE AI Account” refers to the user account created for accessing APPSE AI services, applicable to both free and paid usage. Accounts with false or fraudulent information that remain uncorrected for 21 days following notification may be terminated along with the associated license.
  • 5.15. “APPSE AI Services” refers to the features, functionalities, support services, Chargeable Support, training, connectors, and advisory services made available through the APPSE AI platform.
  • 5.16. “Modification” refers to any alteration made to the software source code or functionality using APPSE AI tools or intellectual property, except for explicitly authorized extensions.
  • 5.17. “Proprietary Information” refers to any non-public and proprietary information related to APPSE AI, including software code, Documentation, architecture, methodologies, and user-specific configuration data, excluding publicly available or independently developed content.
  • 5.18. “Release” refers to a versioned distribution of APPSE AI identified by a unique release code and feature set, supported for a defined maintenance period.
  • 5.19. “Software” refers to the APPSE AI platform, including all versions, components, Releases, and derivative works.
  • 5.20. “Third-Party Database” refers to proprietary databases integrated with APPSE AI, licensed either through APPSeCONNECT or directly via external vendors.
  • 5.21. “Technical Support” and “Extended Technical Support” refer to assistance provided for manufacturing defects, bugs, and synchronization issues reported within 15 days of Implementation. Support required beyond standard SLA terms or resulting from user-side faults is chargeable, and acceptance of such requests depends on resource availability.
  • 5.22. “Websites” refers to all official websites of APPSeCONNECT and APPSE AI, including but not limited to the primary site at www.appseconnect.com.
  • 5.23. “You” refers to any individual or legal entity accessing or using APPSE AI Services or related intellectual property, whether under a free or paid subscription.

6. ACCOUNT ELIGIBILITY AND RESPONSIBILITIES

  • 6.1. You must be at least 16 years of age to register for and use APPSE AI.
  • 6.2. To create an APPSE AI Customer Account, you must provide accurate and complete information including your full name, designation, organization name, registered business ID, business address, official email, and Website. APPSE AI may request additional details to verify your identity or complete the onboarding process.
  • 6.3. You are solely responsible for maintaining the confidentiality of your login credentials. APPSE AI shall not be liable for any unauthorized access or loss resulting from your failure to secure your account.
  • 6.4. APPSE AI may contact you via the Authorized Email ID regarding your account, platform updates, security notices, or service-related matters.
  • 6.5. You are responsible for all actions, content, and activities associated with your account, including those carried out by others using your credentials.

7. GRANT OF LICENSE

  • 7.1. Scope
    • 7.1.1. Subject to these Terms, APPSeCONNECT grants you a personal, non-exclusive, non-transferable, subscription-specific license to use the APPSeCONNECT iPaaS, Documentation, and related proprietary materials solely for your internal operations and/or training of your organizational personnel. This license does not permit sublicensing, reselling, or external commercial use. Business partners may be given screen access solely in support of your use as outlined under the terms of this Agreement.
  • 7.2. Designated Use
    • 7.2.1. The Software must be used solely on designated hardware environments explicitly approved by APPSE AI through official correspondence. Shared access or use across unrelated entities or organizations is strictly prohibited. Integration or access must occur only through authorized interfaces provided or approved by APPSE AI.
    • 7.2.2. Any software modules developed using APPSE AI’s public APIs to enable bi-directional data exchange with third-party systems must function within the authorized agent framework and comply with APPSE AI’s integration architecture. These modules may support operations such as data filtering, transformation, and transmission between applications, where transformation involves the automated conversion of data formats using downloadable scripts provided by APPSE AI middleware. Such modules must not be designed or used in a way that replicates or bypasses core platform functionality, extends the platform in unauthorized ways, or compromises security or system integrity.
  • 7.3. Infrastructure & Refund Waiver
    • 7.3.1. You must ensure the availability of appropriate infrastructure (hardware, networking, etc.) for development, testing, and Implementation. APPSeCONNECT and its partners are not liable for project failure due to your inability to provide such infrastructure. All payments, whether for license, Chargeable Support, or services shall be non-refundable.
  • 7.4. User Responsibility
    • 7.4.1. Implementation and support services, including Chargeable Support involve advisory input from APPSeCONNECT experts. Execution of such advice is at your sole discretion. A designated representative, preferably from senior management, must oversee all services.
  • 7.5. License Modifications
    • 7.5.1. APPSeCONNECT reserves the right to modify license or subscription terms prospectively upon renewal. Such changes will be notified at least 30 days in advance and will apply only after the initial Active Subscription period.
  • 7.6. Audit & Verification
    • 7.6.1. APPSeCONNECT may audit your use of the Software annually to ensure compliance. Any underpaid fees discovered must be paid within 30 days based on prevailing pricing. Continued use of the Software or APPSE AI Services requires full payment.
  • 7.7. Business Partner Access
    • 7.7.1. Business Partners may access the Software only if:
      • 7.7.1.1. You take full responsibility for their actions.
      • 7.7.1.2. You indemnify APPSeCONNECT from any loss or breach caused by such partners.
      • 7.7.1.3. No unauthorized export of Proprietary Information occurs.
    • 7.7.2. APPSeCONNECT shall not be liable for data loss or system damage resulting from such access.
  • 7.8. No Payment Disputes & Refunds
    • 7.8.1. All payments made under this Agreement, including those for trials, Implementation, onboarding, or Chargeable Support services, are strictly non-refundable. You are encouraged to undertake a paid trial, especially for complex setups, before committing to an Active Subscription. No claims regarding product utility will be entertained after purchase.
    • 7.8.2. Any billing disputes must be raised before the payment due date. If APPSE AI determines that the dispute is valid, a credit memo may be issued; invoices will not be modified retroactively. Refunds, if any, are at the sole discretion of APPSE AI and may only be issued as platform credits. APPSE AI is under no obligation to offer cash refunds or extend credit terms under any circumstances.

8. PAYMENT AND ACCESS

  • 8.1. Subscription Fees
    • 8.1.1. You agree to pay all applicable subscription fees for access to APPSE AI in advance as per the selected pricing plan. Plans may include monthly, annual, 3-year, or 5-year terms, with discounts for long-term commitments. Subscription fees cover access to the APPSE AI platform only and do not include Implementation, onboarding, Chargeable Support, or premium/extended services, which are billed separately.
    • 8.1.2. Unpaid amounts shall accrue interest at the rate of 1% per month or USD 50 per month, whichever is higher, until fully paid, subject to legal limits.
  • 8.2. Taxes
    • 8.2.1. All stated fees are exclusive of applicable taxes. You are responsible for all central, state, local, or international taxes, levies, and duties associated with your Active Subscription and use of APPSE AI, except taxes based solely on APPSE AI’s income. If any tax applicable to your use of APPSE AI is imposed on APPSeCONNECT, you must reimburse the same. You agree to indemnify APPSE AI for any taxes, penalties, or related costs arising from your non-payment.
  • 8.3. Account Expiry and Renewal
    • 8.3.1. Your data shall be retained for up to 90 days following the expiry or suspension of your APPSE AI Account. Renewal during this period restores access without requiring reinstallation.
    • 8.3.2. If you renew after the 90-day renewal window described in 8.3.1, you must pay for the lapsed duration to maintain data continuity, as data generated during the inactive period may require synchronization post-renewal.
    • 8.3.3. If you do not wish to sync data from the lapsed period, you may opt for a fresh installation, which requires payment of applicable installation/setup Charges. A new account will be created, and historical data from the previous account may not be retained unless explicitly agreed in writing by an authorized APPSeCONNECT representative.
  • 8.4. Suspension and Data Access
    • 8.4.1. Failure to renew your Active Subscription by the expiry date will result in suspension of your APPSE AI Account. During suspension, you may log in and make payments to renew, but access to data and platform functionality remains disabled until successful renewal.
  • 8.5. Overdue Invoices
    • 8.5.1. All undisputed invoices unpaid beyond 30 days from the invoice date—or 30 days from the resolution of a disputed invoice—shall incur a late payment charge of 1% per month or USD 50, whichever is higher, until fully paid.
  • 8.6. Successors and Assigns
    • 8.6.1. These terms shall be binding upon you and your legal representatives, successors, and permitted assigns.

9. MODIFICATIONS TO SERVICES AND FEES

  • 9.1. APPSE AI reserves the right to modify, enhance, suspend, or discontinue any part of the Platform or its features, tools, or services at its sole discretion. If any material change may affect existing functionality, a prior notice of thirty (30) days will be provided to active subscribers via the Authorized Email ID or in-app communication.
  • 9.2. APPSE AI may revise its subscription fees, pricing tiers, or billing structure from time to time. Any change in pricing will be communicated at least thirty (30) days in advance and shall take effect upon the next renewal or billing cycle. Such notifications will be provided either on the Website or through direct communication to your registered contact.
  • 9.3. APPSE AI reserves the right to introduce new pricing models or to modify or withdraw existing pricing models as needed to align with product evolution, market strategy, or regulatory compliance. You will be notified thirty (30) days prior to the effective date of any such change, and the updated model will apply from the next billing cycle unless otherwise indicated.
  • 9.4. In the event of a pricing model change, APPSE AI may, at its sole discretion, allow existing customers to continue using their current pricing plan for a transitional period of up to three (3) years. This period shall not exceed three (3) years from either the effective date of the pricing change or the original subscription purchase date, whichever occurs earlier.

10. PROPRIETARY RIGHTS

  • 10.1. Intellectual Property Ownership
    • 10.1.1. APPSE AI, including all associated trade secrets, Third-Party Database, Software, technology, systems, interfaces, design elements, Documentation, and branding, is the exclusive property of APPSeCONNECT Corp. and/or its assigns, subsidiaries, or licensors. All intellectual property rights, including copyrights, trademarks, trade secrets, and patents, remain solely with APPSeCONNECT.
  • 10.2. Usage Restrictions
    • 10.2.1. You shall not copy, reproduce, republish, download, post, transmit, distribute, modify, create derivative works from, or publicly display any part of the Platform or its components, except where explicitly permitted.
    • 10.2.2. You shall not reverse engineer, decompile, disassemble, or attempt to discover the source code, architecture, algorithms, or underlying structure of the Platform or any associated software or Documentation.
    • 10.2.3. You shall not remove, obscure, or alter any proprietary notices, trademarks, logos, or labels contained within the Platform.
    • 10.2.4. You shall not use the Platform to build or offer a competitive product or service, or for competitive analysis or benchmarking.
    • 10.2.5. You shall not access or use the Platform in a manner that may damage, impair, or compromise APPSE AI’s systems or security, or interfere with other users.
    • 10.2.6. You shall not attempt unauthorized access to any part of the Platform, its systems, or networks through hacking, password mining, or other illegitimate means.
    • 10.2.7. You shall not use robots, spiders, scrapers, or automated tools to access the Platform without prior written consent from APPSE AI.
  • 10.3. APPSE AI does not claim ownership over the content, data, or materials ("Customer Content") you upload or integrate through the Platform. You retain all intellectual property rights in your Customer Content. However, by using the Platform, you grant APPSE AI a limited, non-exclusive, royalty-free license to process, transmit, host, and display your Customer Content solely as necessary to provide the Services. APPSE AI may, with your consent, access your account or content for Technical Support, Chargeable Support, diagnostics, or Implementation purposes.
  • 10.4. Each party may have access to the other party’s confidential or Proprietary Information. Both parties agree to treat such information with the same degree of care as their own confidential information, and not less than reasonable care.
  • 10.5. Disclosure is permitted only to employees, agents, or affiliates who require access for performance under this Agreement, and only under obligations of confidentiality. No Proprietary Information may be disclosed to any third party without the prior written consent of the other party and/or unless required by law or directed by a court of law.
  • 10.6. You shall not modify, adapt, or create derivative works of the APPSE AI platform or any portion thereof. Any unauthorized modifications, enhancements, or derivative works created by or on behalf of you shall be deemed to be the sole and exclusive property of APPSeCONNECT. You shall promptly disclose and assign any such rights, including source code or technical specifications, to APPSeCONNECT upon request.
  • 10.7. All terms in this clause shall survive any termination or expiration of this Agreement.

11. PERFORMANCE WARRANTY

  • 11.1. APPSeCONNECT WarrantyAPPSeCONNECT warrants that the APPSE AI platform will substantially perform in accordance with its published Documentation under normal use for a period of six (6) months from the date of account activation or initial provisioning (“Warranty Period”). This warranty does not apply to issues arising from:
    • 11.1.1. usage not in accordance with the official Documentation;
    • 11.1.2. third-party services, software, or integrations; or
    • 11.1.3. modifications made by the user or by any third party not authorized by APPSeCONNECT.
  • 11.2. Warranty DisclaimerTo the maximum extent permitted by applicable law, APPSeCONNECT disclaims all other warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • 11.3. Performance & Availability DisclaimerAPPSeCONNECT makes no representation or warranty that the APPSE AI platform will be uninterrupted, error-free, or secure, or that defects will always be corrected. Minor bugs or errors that do not materially affect platform functionality are not covered under the warranty described in subclause 11.1. APPSeCONNECT does not warrant that the Platform will meet your specific business, regulatory, or legal requirements.
  • 11.4. Exceptions to LiabilityAPPSeCONNECT shall not be liable for performance issues, errors, data loss, or outages resulting from your failure to:
    • 11.4.1. renew your Active Subscription in a timely manner;
    • 11.4.2. upgrade your APPSE AI environment when required; or
    • 11.4.3. ensure compatibility with third-party applications (e.g., CRMs, ERPs, ecommerce platforms) integrated into the solution.
  • 11.5. Updates & Technology CompatibilityAPPSE AI relies on a dynamic technology ecosystem and may require periodic updates for compatibility with third-party software. If your subscription lapses, your user license may be suspended, and you may no longer receive such updates or environment support. Any resulting malfunction or incompatibility due to outdated configurations shall be solely at your risk.
  • 11.6. SurvivalThis Clause 11 shall survive expiration or termination of the Agreement to the extent necessary to enforce any obligations or disclaimers that arise during the Warranty Period.

12. INDEMNIFICATION

  • 12.1. APPSeCONNECT Indemnification APPSeCONNECT shall indemnify, defend, and hold you harmless from any third-party claim alleging that your authorized use of the APPSE AI platform directly infringes or misappropriates a valid intellectual property right, provided that:
    • 12.1.1. You promptly notify APPSeCONNECT in writing of the Claim;
    • 12.1.2. APPSeCONNECT has sole control over the defense and settlement of the Claim, provided that the settlement does not impose liability or obligations on you without your prior written consent;
    • 12.1.3. You reasonably cooperate in the defense at APPSeCONNECT’s sole expense.
  • 12.2. Exceptions to Indemnification APPSeCONNECT shall have no obligation under this Clause 12 to the extent the Claim arises from:
    • 12.2.1. Your use of the APPSE AI platform in combination with unauthorized third-party software, systems, or data;
    • 12.2.2. Modifications to the platform not made or authorized by APPSeCONNECT;
    • 12.2.3. Use of the platform in violation of this Agreement or applicable law;
    • 12.2.4. Any content or data provided by you.
  • 12.3. Remedies for Infringement Claims If your use of the APPSE AI platform becomes or is likely to become subject to an infringement Claim, APPSeCONNECT may, at its sole discretion and expense:
    • 12.3.1. Procure your right to continue using the platform;
    • 12.3.2. Replace or modify the platform to make it non-infringing while retaining materially equivalent functionality;
    • 12.3.3. If neither option is commercially feasible, terminate the affected services and refund any prepaid, unused subscription fees.
  • 12.4. Your Indemnification Obligations You agree to indemnify, defend, and hold harmless APPSeCONNECT from all third-party claims arising from:
    • 12.4.1. Your breach of this Agreement;
    • 12.4.2. Your use of the platform in violation of applicable law or third-party rights;
    • 12.4.3. Content or data provided by you.
  • 12.5. Survival This Clause 12 shall survive termination or expiration of this Agreement.

13. LIMITATIONS OF LIABILITY

  • 13.1. RemediesYour sole and exclusive remedies for any loss or damage arising out of or in connection with APPSE AI, whether due to APPSeCONNECT’s negligence or breach, shall be limited, at APPSeCONNECT’s option, to:
    • 13.1.1. Correcting or re-performing the affected portion of the Services;
    • 13.1.2. Providing a workaround to achieve materially equivalent functionality;
    • 13.1.3. Refund of the prepaid, unused portion of the fees attributable to the affected Services.
  • 13.2. ExclusionsAPPSeCONNECT shall have no responsibility or liability for any issue arising from:
    • 13.2.1. Your use of the APPSE AI platform contrary to the Documentation;
    • 13.2.2. Modifications or integrations not authorized by APPSeCONNECT;
    • 13.2.3. Use with unsupported or incompatible systems, including third-party platforms (e.g., ERP, CRM, eCommerce);
    • 13.2.4. Acts or omissions committed by you or third parties;
    • 13.2.5. Force majeure or events beyond APPSeCONNECT’s control.
  • 13.3. Operating Environment ChangesYou shall not make changes to the operating environment of APPSE AI, including updates to connected ERP, CRM, or eCommerce systems, without prior coordination with APPSeCONNECT. Failure to do so may result in data loss, integration issues, or service malfunction, for which APPSeCONNECT shall not be liable.
  • 13.4. Restoration SupportIf such issues arise, APPSeCONNECT may, at its discretion, assist you in restoring operations. Any such support may be chargeable as per APPSeCONNECT’s prevailing support terms or hourly support package.
  • 13.5. Export ComplianceYou agree to comply with all applicable export control laws and regulations, including those of the United States, in connection with the use of APPSE AI. You shall provide any certifications or documentation as reasonably required by relevant authorities.
  • 13.6. Limitation of LiabilityTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL APPSeCONNECT, ITS AFFILIATES, LICENSORS, OR PARTNERS BE LIABLE FOR:
    • 13.6.1. INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS INTERRUPTION, DATA LOSS, OR GOODWILL; OR
    • 13.6.2. ANY AMOUNT EXCEEDING THE TOTAL FEES PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
  • 13.7. Responsibility for UseExcept as expressly stated herein, you assume full responsibility for your use of the APPSE AI platform. APPSeCONNECT’s liability shall be nil where loss arises from reasons beyond its control or from your misuse, negligence, or unauthorized actions.
  • 13.8. SeverabilityEach limitation or exclusion of liability in this clause is intended to be severable and independently enforceable.
  • 13.9. SurvivalThis Clause 13 shall survive the termination or expiration of this Agreement.

14. MAINTENANCE

  • 14.1. Annual Maintenance & SupportAnnual Maintenance and support for the APPSE AI platform shall be provided by APPSeCONNECT or its authorized service partners (“Authorized Support Partners”) under separate terms executed with you. It is your responsibility to ensure that such maintenance arrangements are in place from the effective date of this Agreement, either directly with APPSeCONNECT or an Authorized Support Partner, where available.
  • 14.2. Limitations Due to Lack of Support SubscriptionYou acknowledge that failure to subscribe to APPSeCONNECT’s Annual Maintenance and support services may limit APPSeCONNECT’s ability to identify, prevent, or resolve issues, potentially affecting platform performance. In such cases, APPSeCONNECT shall not be liable for:
    • 14.2.1. Performance deficiencies;
    • 14.2.2. Data loss or integration errors;
    • 14.2.3. Refund of license or subscription fees;
    • 14.2.4. Any form of monetary or non-monetary compensation.
  • 14.3. Support EligibilityWithout an active support plan of APPSE AI, you may not be eligible to receive technical assistance or updates.
  • 14.4. Subcontractor EngagementAPPSeCONNECT may engage subcontractors to provide support or Annual Maintenance services under this Agreement. Such subcontractors may be granted remote access to your data, including confidential and personally identifiable data (“Customer Data”), solely to the extent necessary to fulfill their obligations and always under your supervision. Subcontractors are bound by APPSeCONNECT’s internal security and confidentiality policies and are prohibited from using Customer Data for any other purpose.
  • 14.5. Responsibility for SubcontractorsAPPSeCONNECT shall remain fully responsible for the acts or omissions of its subcontractors as if they were its own employees, including ensuring compliance with all applicable terms of this Agreement.

15. CANCELLATION AND TERMINATION

  • 15.1. Subscription CancellationYou may cancel your Active Subscription to APPSE AI at any time by deactivating your account through the Account Settings section in the Admin Console. Upon deactivation, your access to the APPSE AI Platform and related services shall immediately terminate, even if your Active Subscription term is ongoing. No refunds shall be issued for unused portions of the term. Your data will be retained for ninety (90) days post-cancellation, after which it may be permanently deleted, unless otherwise agreed in writing by the authorized representative of APPSeCONNECT.
  • 15.2. Valid Cancellation ProcessAccount cancellation will be considered valid only when completed through the in-platform deactivation process. Cancellation requests sent via email, phone, or other means will not be recognized as official and will not result in termination of your Active Subscription.
  • 15.3. Charges Post-CancellationWhile you may cancel your account at any time, you remain liable for all Charges accrued up to the next billing or renewal cycle. No refunds will be issued for early termination. However, your account will not renew thereafter, and no additional Charges will apply post-deactivation.
  • 15.4. APPSeCONNECT RightsAPPSeCONNECT reserves the right to:
    • 15.4.1. Modify, suspend, or permanently discontinue access to APPSE AI (in whole or in part);
    • 15.4.2. Suspend or terminate your account, content, or access to services due to violation of this Agreement, applicable policies, or legal obligations;
    • 15.4.3. Take down or delete any data uploaded in violation of our terms; or
    • 15.4.4. Restrict usage where required by law or legal order.
  • 15.5. Prior NoticeSuch action may be taken with or without prior notice, depending on the nature of the violation.
  • 15.6. Breach ResponseIn case of suspected breach of terms, APPSeCONNECT may issue a notice requiring you to respond within a period of 30 days. Failure to provide a satisfactory explanation may result in account termination. However, in cases involving fraud, abuse, intellectual property violation, or unlawful activities, APPSeCONNECT may terminate access immediately without prior notice, and may refer the matter to appropriate authorities.
  • 15.7. Discontinuation of APPSE AI or FeaturesAPPSeCONNECT may discontinue APPSE AI or specific features by providing a minimum two (2) months' notice under the following scenarios:
    • 15.7.1. Obsolescence due to technology or market changes;
    • 15.7.2. Merger or product consolidation within the APPSeCONNECT ecosystem;
    • 15.7.3. Corporate dissolution or cessation of business; or
    • 15.7.4. Termination of a specific connector or feature due to third-party dependency or technological incompatibility.
  • 15.8. Source Code AccessIn such cases, APPSeCONNECT may offer you access to relevant portions of the source code (specific to the licensed and active components only) to maintain functionality in your environment, subject to a separate agreement executed between APPSeCONNECT and you. However, this will not include access to the full source code of the APPSE AI platform. APPSeCONNECT also reserves the right, at its discretion and with Board approval, to release components of the platform as open source.
  • 15.9. Intellectual Property ViolationsViolation of APPSeCONNECT’s intellectual property rights, including, without limitation, misuse of code, unauthorized replication, or brand infringement, will result in immediate suspension or termination without refund and may lead to legal proceedings under applicable laws. APPSeCONNECT may act upon substantial evidence even in the absence of confirmed intent or direct admission.
  • 15.10. Updating Contact InformationYou are solely responsible for keeping your contact details, including email, business address, and authorized representatives’ names, up to date. Failure to do so may affect service continuity and legal notifications.
  • 15.11. Email CommunicationAll communications, including notices and service of process, sent to the email address registered in your APPSE AI Account will be deemed duly delivered and binding. In case of change in such email address, the same must be updated within a period of fifteen (15) days in the APPSE AI Account.

16. MISCELLANEOUS PROVISIONS

  • 16.1. Merger & Acquisition
    • 16.1.1. APPSE AI reserves the right to restructure through merger, acquisition, or other corporate changes. In such events, all rights and obligations under this Agreement will transfer to the successor entity. Similarly, if your company or legal entity or the company or legal entity you are affiliated with undergoes a change in control or corporate structure (e.g., merger, acquisition, or reorganization), your rights and obligations under this Agreement will continue, provided the deployment environment of APPSE AI remains unchanged and the successor agrees in writing to be bound by this Agreement and any related documents (e.g., SLA, SOW).
    • 16.1.2. Licenses granted under this Agreement are non-transferable and may not be rented, sub-licensed, or assigned to any other entity, including affiliates, without the prior written consent from APPSE AI.
  • 16.2. Assignment
    • 16.2.1. This Agreement may not be assigned by you without APPSE AI’s prior written consent. APPSE AI may subcontract obligations or assign this Agreement in whole or part to any affiliate or successor without notice, provided such assignment does not materially reduce your rights.
  • 16.3. Governing Law and Jurisdiction
    • 16.3.1. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflict of law principles. All disputes shall be subject to the exclusive jurisdiction of the courts in Texas, USA, except for injunctive or equitable relief for intellectual property violations, which may be sought in any appropriate jurisdiction.
  • 16.4. Third-Party Claims
    • 16.4.1. Each party shall promptly notify the other of any third-party claim. The indemnifying party will have sole control over the defense and settlement of such claim (subject to applicable legal limitations), and the other party shall provide reasonable assistance at the indemnifying party’s expense. This clause governs the parties’ indemnity obligations in lieu of any statutory or common law indemnification rights.
  • 16.5. Severability
    • 16.5.1. If any provision of this Agreement is held to be invalid or unenforceable, the remainder shall remain valid and enforceable to the fullest extent permitted by law.
  • 16.6. No Waiver
    • 16.6.1. Failure by APPSE AI to exercise any right or enforce any provision in this Agreement shall not constitute a waiver of such right or provision unless expressly stated in writing. These Terms of Use and the applicable SLA constitute the full agreement between you and APPSE AI and supersede any prior agreements unless otherwise expressly referenced herein.
  • 16.7. Publicity
    • 16.7.1. Neither party may use the other’s name, logo, or trademarks in marketing or publicity without prior written consent. However, APPSE AI may include your name and logo in general customer lists or marketing materials unless you request otherwise in writing.
  • 16.8. Notices
    • 16.8.1. All legal notices shall be in writing and sent to the respective parties’ designated contact information, i.e., email address provided in the APPSE AI Account.
  • 16.9. Force Majeure
    • 16.9.1. Neither party shall be liable for delay or failure in performance (excluding payment obligations) due to events beyond its reasonable control, including acts of God, government actions, natural disasters, internet outages, or labor disputes. Time for performance shall be extended accordingly.
  • 16.10. Entire Agreement
    • 16.10.1. This Agreement, along with the Service Level Agreement and schedules and appendices, constitutes the complete and exclusive understanding between APPSE AI and you, superseding all prior communications, proposals, or agreements, whether oral or written. It may be modified only through a written instrument or a digitally accepted update authorized by both parties. Any conflicting terms in a purchase order or similar document provided by you shall be void and of no effect.

17. GENERAL DISCLAIMERS

  • 17.1. Your use of the APPSE AI platform and related services, including all associated content, functionality, and information, is provided on an “as is” and “as available” basis. APPSE AI makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. You assume full responsibility and risk for your use of the APPSE AI platform and services.
  • 17.2. You shall not resell, sublicense, duplicate, reproduce, or exploit any part of the APPSE AI platform or services without express written authorization.
  • 17.3. APPSE AI will maintain commercially reasonable administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of your data. These safeguards include encryption of content during transmission (e.g., via HTTPS/SSL), provided that you access the services through supported methods.
  • 17.4. You agree not to use the APPSE AI platform or services to transmit any viruses, malware, or other malicious code or content.
  • 17.5. APPSE AI makes no representations or warranties regarding:
    • 17.5.1. your ability to access or use the platform and services;
    • 17.5.2. your satisfaction with the platform;
    • 17.5.3. the platform being error-free, uninterrupted, or always available;
    • 17.5.4. the accuracy or reliability of any calculations or outputs generated; or
    • 17.5.5. that identified bugs or errors will be corrected in all cases.
  • 17.6. To the fullest extent permitted by applicable law, APPSE AI, its affiliates, partners, agents, or licensors shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of the platform or services, whether under the paid or free subscription model. Your sole and exclusive remedy in case of dissatisfaction is to discontinue use of the platform and request account deactivation.
  • 17.7. APPSE AI may, but is not obligated to, remove content or suspend accounts that, in its sole discretion, are found to be unlawful, offensive, infringing, or otherwise in violation of these Terms of Use.
  • 17.8. APPSE AI shall not be liable for any business loss, financial loss, or reputational damage suffered by a customer or user due to the Software malfunction, Implementation delays, or Technical Support delays.
  • 17.9. APPSE AI is not liable for any disruptions or losses resulting from environmental conditions, third-party failures, or acts of God that may affect the functionality of the platform.
  • 17.10. No monetary compensation shall be due for any business loss resulting from data synchronization errors. As with all evolving software, occasional issues may occur, and APPSE AI will take commercially reasonable steps to resolve such errors, provided you have an Active Subscription.
  • 17.11. APPSE AI shall not be responsible for any data loss or damage arising from improper usage, unsupported environments, or failure to follow the operational guidance provided in APPSE AI’s official Documentation.
  • 17.12. APPSE AI does not store or request access credentials to your third-party systems unless explicitly shared for Technical Support purposes. If such credentials are provided voluntarily for troubleshooting, you are advised to update them after the support session ends. You are solely responsible for securing your account credentials. APPSE AI shall not be liable for unauthorized access resulting from credential misuse or negligence.
  • 17.13. APPSE AI may store and process the following data for internal analytics and customer support purposes:
    • 17.13.1. Company name, website address;
    • 17.13.2. Contact details including name, email, and phone number;
    • 17.13.3. System metadata including computer name, public/private IP, and MAC address used to access APPSE AI;
    • 17.13.4. Timestamps and durations of synchronization activities; and
    • 17.13.5. Session logs and agent login metadata.
  • 17.14. For any questions or concerns related to these Terms of Use or the applicable SLA, please contact us at: support@appseconnect.com, using the subject line: "QUERY: APPSE AI TERMS OF USE".

SERVICE LEVEL AGREEMENT

This Service Level Agreement (“ SLA ”) is entered into between APPSeCONNECT Corp. and you and applies exclusively to the subscription-based services provided through the APPSE AI platform. This SLA defines the levels of service and support you can expect while your subscription remains active and in good standing.

1. SCOPE OF SLA

  • 1.1. This SLA defines the levels of service and support you can expect while your subscription remains active and in good standing. It outlines the service performance standards, support scope, availability commitments, and responsibilities of both parties.
  • 1.2. This SLA is applicable only to active subscribers of APPSE AI and is valid for the duration of your subscription term. It does not override any terms of use or other contractual documents unless explicitly stated herein. Where conflicts arise, the terms of this SLA shall prevail only with respect to the covered service parameters.

2. PURPOSE AND OBJECTIVES

  • 2.1. The purpose of this Agreement is to define and document the service parameters and mutual commitments between APPSeCONNECT Corp. and you, the Subscriber, for the effective provisioning, delivery, and support of the APPSE AI platform and associated services. Please note: implementation services under this SLA do not include migration of pre-existing or historical data to the APPSE AI platform. Any such data migration must be scoped and contracted separately.
  • 2.2. The goal of this SLA is to foster a shared understanding of service expectations and obligations, and to establish a framework for consistent service performance, availability, and customer support.
  • 2.3. The objectives of this Agreement are to:
    • 2.3.1. Establish clear reference points for service ownership, accountability, and defined roles and responsibilities of both APPSE AI and the Subscriber.
    • 2.3.2. Provide a transparent, concise, and measurable description of the scope and quality of services to be delivered.
    • 2.3.3. Align mutual expectations by matching perceived and actual performance in service delivery and technical support.

3. STANDARD SUPPORT COVERAGE

  • 3.1. APPSE AI provides comprehensive standard support as part of its active subscription plan to ensure seamless usage, system stability, and timely assistance. The following services are included under standard support:
    • 3.1.1. Support Availability
      • 3.1.1.1. 24x5 Support: Assistance is available 24 hours a day, Monday through Friday (excluding public holidays), for platform and integration-related issues.
      • 3.1.1.2. Helpdesk Access: Customers can log, track, and manage issues via the APPSE AI helpdesk system.
      • 3.1.1.3. Email & Chat Support: Technical support is provided during business hours through email and live chat channels.
    • 3.1.2. Product Maintenance
      • 3.1.2.1. Product Updates: Subscribers receive regular updates that may include new features, enhancements, and security patches.
      • 3.1.2.2. Bug Fixes & Hotfixes: Timely resolutions for reported issues. Critical bugs may be addressed through immediate hotfix deployments.
    • 3.1.3. Service Level Commitments
      • 3.1.3.1. Uptime Commitment: APPSE AI targets a high level of service availability as specified in this SLA.
      • 3.1.3.2. Response & Resolution SLAs: Incident response and resolution timeframes are defined and measured based on severity levels.
  • 3.2. In terms of weekend support, weekend support shall be available via a separate Pay-As-You-Go package for customers requiring support on weekends. Optional real-time or periodic monitoring support is available under a Pay-As-You-Go support plan.
  • 3.3. If you’re unable to find the answers you're looking for, please contact our dedicated support team at support@appseconnect.com.
  • 3.4. For the most updated and detailed support coverage, visit our Standard Support Coverage webpage.

4. PREMIUM SUPPORT COVERAGE

  • 4.1. APPSE AI offers a comprehensive Premium Support package designed to deliver enhanced, proactive, and personalized service tailored to your business needs. This premium tier provides extended service coverage, strategic consulting, and dedicated resources to ensure maximum uptime, faster issue resolution, and continuous improvement.
  • 4.2. Following are the core premium support inclusions:
    • 4.2.1. Core Premium Support Inclusions
      • 4.2.1.1. 24x5 Support: Technical assistance available Monday to Friday, 24 hours a day.
      • 4.2.1.2. Helpdesk, Email & Chat Support: Multichannel support via a dedicated helpdesk, email, and live chat during business hours.
      • 4.2.1.3. Bug Fixes & Hotfixes: Prompt resolution of reported issues, with critical patches delivered as needed.
      • 4.2.1.4. Uptime Commitment & SLA Standards: Elevated service levels with defined response and resolution timelines to ensure high availability.
    • 4.2.2. Performance & Optimization
      • 4.2.2.1. Feature Enhancements: Customer feedback-driven improvements and feature upgrades.
      • 4.2.2.2. Product Updates: Periodic rollout of new features and performance improvements.
      • 4.2.2.3. Integration Monitoring (Weekly): Periodic monitoring to maximize integration uptime and minimize disruption.
    • 4.2.3. Advanced Services & Personalization
      • 4.2.3.1. Business Process Training: Scheduled training sessions to stay updated with new features and best practices.
      • 4.2.3.2. Business Process Documentation: Access to functional documentation including business flow diagrams and field-level mappings.
      • 4.2.3.3. Dedicated Account Manager: A single point of contact for end-to-end account oversight and strategic planning.
      • 4.2.3.4. Dedicated Support Engineers: Assigned team with subject matter expertise for proactive resolution and continuity.
      • 4.2.3.5. Root Cause Analysis: Post-incident reviews and preventive measures to enhance long-term stability.
      • 4.2.3.6. Zero Cost for Field Mappings: No additional charges for new field mappings or business logic customizations.
    • 4.2.4. Strategic Business Reviews
      • 4.2.4.1. Quarterly Business Review (QBR): Periodic assessments to align support strategy with business goals.
      • 4.2.4.2. Monthly Business Review (MBR): Monthly performance evaluations and action plans for ongoing improvement.
      • 4.2.4.3. Personalized Consultation: Industry-specific insights and planning support from senior consultants.
    • 4.2.5. On-Site and Weekend Support
      • 4.2.5.1. On-Site Support Options: Deployment of on-site agents (based on agreement) for real-time, face-to-face support.
      • 4.2.5.2. On-Demand Weekend Support: Available at $80 per engineer-hour on a Pay-As-You-Go basis.
  • 4.3. Premium support is available under various packages such as Essential, Advanced, Priority, and Enterprise (Custom) tiers. Additionally, Pay-As-You-Go support packages are available, including Personalize 10/20/40, and Silver, Gold, Platinum plans, each offering varying hours of support at pre-paid contract rates.
  • 4.4. To explore APPSE AI Premium Support Plans and Pricing, please visit our Premium Support Coverage webpage.

5. POST GO-LIVE SUPPORT

  • 5.1. Following the Go-Live of the APPSE AI integration, APPSE AI’s Project Team will provide dedicated post-implementation support for a period of three (3) months. During this phase, the integrated environment will be actively monitored, and any configuration-level adjustments required for stabilization will be handled on a priority basis.
  • 5.2. After the initial 3-month support window, ongoing maintenance and issue resolution will fall under the applicable Standard Support coverage as per your subscription plan. Support during the Annual Recurring Revenue (ARR) period will continue per the agreed terms unless upgraded to a Premium Support plan.
  • 5.3. A dedicated team of support engineers, stationed in Kolkata, India or Hyderabad, India, will be assigned during the post-Go-Live phase. All support requests will be addressed promptly via remote access, and resolution efforts will align with APPSE AI’s internal SLA standards.
  • 5.4. Terms and conditions related to all Support Services (including Standard and Premium Support offerings) are detailed on our Support Services Webpage and are deemed incorporated into this Agreement by reference.

6. TRIAL PERIOD

  • 6.1. This SLA applies to all users of the APPSE AI platform, including users participating under any free or paid trial program. However, it is expressly clarified that users under a trial, whether free or paid, shall not be entitled to any guaranteed service levels or support rights under this Agreement or the Terms of Use.
  • 6.2. APPSE AI may, at its sole discretion, choose to provide limited support to trial users, but such support is purely optional, non-binding, and subject to internal resource availability. Even in the case of paid trials, support, if provided, shall be limited strictly to the scope explicitly agreed upon in writing between the parties.
  • 6.3. Trial users are encouraged to review available documentation and self-service resources during the trial period to evaluate the platform. Any additional assistance is not guaranteed and must not be construed as part of the standard or premium support obligations of APPSE AI.

7. MODIFICATIONS

  • 7.1. APPSE AI reserves the right to modify this SLA by providing at least 30 days’ prior notice via email or through our official website. You must provide your express consent to the revised terms within this 30-day period. Failure to respond within the notice period shall be deemed as implied consent, and the modified terms will become binding at the end of the notice period.