Jaipur Living
Jaipur Living Automated company and contact sync, real-time inventory and pricing updates, and streamlined order-to-fulfillment flow replaced the manual data entry and mismatches that used to cost the team hours every week, speeding up order processing and freeing staff to focus on customer service, product development, and growth.
Asia Pacific Oceania
Disclaimer
Jaipur Living, a company from the APPSeCONNECT customer base. appse ai is APPSeCONNECT's own product, built with significantly more advanced automation and AI capabilities. This case study has been adapted to reflect how Jaipur Living's use case would run on appse ai today.
Microsoft Dynamics NAV ↔ Magento 2, automated with appse ai
- Company
- Jaipur Living
- Headquarters
- India (operating across 60+ countries)
- Industry
- Manufacturing & Distribution (Home Furnishings)
- Integration Scope
- Company & contact data, orders, inventory levels, item group pricing, fulfillment status, credit limits
About Jaipur Living
Founded in 1978 in Jaipur, India, Jaipur Living is a global home furnishings brand creating handcrafted rugs, pillows, and textiles. The company operates across 60+ countries, working directly with artisan communities to preserve traditional weaving techniques while supporting local livelihoods.
When manual data management couldn't keep pace with global growth
Jaipur Living ran Magento 2 as its eCommerce platform and Microsoft Dynamics NAV as its ERP, but customer information, inventory levels, and order data were managed manually across both systems. Different teams often worked from different versions of the same records, and orders were sometimes sent to wrong addresses or held up by stock and pricing mismatches.
For a global manufacturer selling handcrafted goods across 60+ countries, disconnected systems are not just an inconvenience — they mean lost hours, customers seeing different prices than what the system reflects, and slower order approvals as volume grows. Jaipur Living needed data to move between Magento 2 and Dynamics NAV automatically, without adding headcount to handle back-office work.
The problem
Running Magento 2 and Microsoft Dynamics NAV as disconnected systems surfaced three specific problems for Jaipur Living:
- 01
Manual Company and Contact Data Management
Customer information and contact records were entered manually across systems, producing mismatched data, outdated records, and hours of repetitive weekly work — with orders sometimes sent to wrong addresses or outdated contact details. "We were constantly fixing data errors. One system would have updated information while another still had old details. It was a daily headache."
- 02
Inventory and Pricing Sync Problems
Inventory levels and item group pricing were updated manually, causing stock mismatches and pricing errors — customers saw different prices on the website than in the system, and order fulfillment was delayed by incorrect stock information. "Manual inventory updates couldn't keep up with our sales volume. We were always playing catch-up, and our pricing wasn't synchronized properly across platforms."
- 03
Order Processing and Fulfillment Bottlenecks
Orders were manually added to the system with fulfillment information tracked separately, slowing processing and introducing fulfillment errors — and the team couldn't quickly check customer credit limits to approve orders. "We knew we were losing efficiency every day. Our team was buried in manual order entry when they should have been helping customers and growing the business."
This is the exact pattern appse ai exists to remove: a global manufacturer's customer, inventory, pricing, and order data locked inside its ERP, with a storefront and sales team both working from outdated numbers across 60+ countries.
Why appse ai
Jaipur Living needed an integration that could eliminate manual data entry across company and contact records, inventory, and pricing; speed up order processing and credit approvals; and scale with increasing order volume across its global footprint without adding manual work.
appse ai built an automated connection between Microsoft Dynamics NAV and Magento 2, mapping data flows and testing connections before go-live, with a solution designed to scale as order volumes grow.
The solution: automated data, inventory & order-to-fulfillment sync
Instead of manually re-entering customer records and chasing stock and pricing mismatches, appse ai deployed three automated workflows across Jaipur Living's full order-to-fulfillment cycle:
- Automated Company and Contact Synchronization
Customer and contact information syncs automatically between systems, eliminating manual data entry and reducing errors through automatic consistency. "Customer information updates instantly across both systems now. We've eliminated those frustrating data mismatches that used to cause so many problems."
- Real-Time Inventory and Pricing Updates
Inventory levels synchronize automatically and item group pricing updates without manual intervention, keeping accurate, current information accessible across platforms. "Our inventory data is finally reliable. What we see in one system matches what's in the other, and pricing stays synchronized across the board."
- Streamlined Order Processing and Fulfillment
Orders flow automatically from Magento 2 into Dynamics NAV, fulfillment status updates sync back automatically, and credit limits are synchronized for faster order approval. "Orders move through our system so much faster now. Automation handles the data transfer while our team focuses on getting products to customers quickly."
Each workflow runs as a closed loop: detect the event in one system, resolve it against the other, execute the update, and only surface an exception to a human when judgment is genuinely required.
The results
- Cleaner data management — company and contact information synchronized automatically, reducing errors and saving hours of weekly manual work
- Better inventory control — real-time synchronization provided accurate information for sales teams and customers
- Faster order processing — automated order flow and fulfillment sync accelerated processing and improved accuracy
- Operational focus — team redirected from manual data entry to customer service, product development, and business growth
- Scalable solution — supporting business growth across 60+ countries
- Improved accuracy — in credit limits and order fulfillment
We've gone from spending hours managing data manually to having it all happen automatically. It's made our operations smoother and our team much more productive.
Frequently asked questions
How does appse ai integrate Microsoft Dynamics NAV with Magento 2?
appse ai builds an automated connection between Microsoft Dynamics NAV and Magento 2, syncing company and contact data, orders, inventory levels, item group pricing, fulfillment status, and credit limits.
