Advancing Eyecare
How Advancing Eyecare Connected BigCommerce, Salesforce, and SAP Business One with appse ai
North America
Disclaimer
Advancing Eyecare, a company from the APPSeCONNECT customer base. appse ai is APPSeCONNECT's own product, built with significantly more advanced automation and AI capabilities. This case study has been adapted to reflect how Advancing Eyecare's use case would run on appse ai today.
BigCommerce ↔ Salesforce ↔ SAP Business One, automated with appse ai
- Company
- Advancing Eyecare
- Headquarters
- Jacksonville, Florida, USA
- Industry
- Health, Wellness & Fitness — Eyecare Instrumentation
- Employees
- 201–500
- Website
- advancingeyecare.com
- Integration Scope
- Order sync (BigCommerce → Salesforce → SAP), delivery & invoice sync (SAP → Salesforce → BigCommerce), Work Order integration for service/repair requests, real-time order status tracking
About Advancing Eyecare
Based in Jacksonville, Florida, Advancing Eyecare is an eyecare instrumentation company serving ophthalmic equipment professionals globally, with 201–500 employees. The business runs BigCommerce as its storefront, Salesforce as its CRM, and SAP Business One as its ERP.
The Operational Challenge
Advancing Eyecare's data flow between online and offline operations was disjointed. Orders placed on BigCommerce were captured in Salesforce, but the business's core operations — inventory, fulfillment, invoicing — were managed in SAP Business One, leaving three systems without a unified data flow. This created inefficiencies in order and inventory management and left the business without a single, consistent view of its data. Service requests, such as Work Orders for product support and repairs, added another layer of process that needed to be handled consistently across systems.
The problem
Running BigCommerce, Salesforce, and SAP Business One as disconnected systems surfaced specific problems for Advancing Eyecare:
- 01
Disjointed Online-Offline Data Flow
Data flow between online and offline operations was disjointed across the three systems.
- 02
Split Order Visibility
Orders were captured in Salesforce from BigCommerce, but core business operations were managed through SAP, with no unified link between the two.
- 03
Order & Inventory Inefficiencies
Inefficiencies in order and inventory management resulted from the lack of a connected data flow.
- 04
No Unified Data Across Systems
The absence of unified data across BigCommerce, Salesforce, and SAP limited visibility and control.
- 05
Unstructured Service Request Handling
Service requests, such as Work Orders for product support and repairs, lacked a structured, integrated handling process.
This is the exact pattern appse ai exists to remove: an eyecare equipment company's storefront, CRM, and ERP running as three disconnected systems, with orders, deliveries, invoices, and service requests each needing to flow accurately across all three to keep the business running smoothly.
Why appse ai
Advancing Eyecare needed a platform that could connect three separate systems — not just two — keeping BigCommerce, Salesforce, and SAP Business One synchronized on orders, deliveries, invoices, and service requests, with real-time visibility for customers and staff alike.
appse ai built bidirectional integration workflows spanning all three systems: orders flowing from BigCommerce through Salesforce into SAP, and deliveries and invoices flowing back out through Salesforce to BigCommerce, plus a custom Work Order integration for service support.
The solution: automated order, fulfillment & service sync across three systems
Instead of manually reconciling data across BigCommerce, Salesforce, and SAP, appse ai deployed bidirectional automated workflows across Advancing Eyecare's full stack:
- Order Sync (BigCommerce → Salesforce → SAP Business One)
Orders placed on BigCommerce sync automatically through Salesforce into SAP Business One.
- Delivery & Invoice Sync (SAP → Salesforce → BigCommerce)
Deliveries and invoices created in SAP push back automatically through Salesforce to BigCommerce.
- Work Order Integration
Service support requests for product support and repairs are integrated as Work Orders across systems.
- Real-Time Order Status Tracking
Customers get real-time visibility into order status, powered by the underlying three-system sync.
Each workflow runs as a closed loop: detect the event in one system, resolve it against the other, execute the update, and only surface an exception to a human when judgment is genuinely required.
The results
- Streamlined order processing and inventory management
- Automated data sync, eliminating manual exchange
- Enhanced customer satisfaction via real-time order tracking
- Improved organizational efficiency across business processes
- Scalable foundation for eCommerce growth
- Better control and monitoring of inventory
Frequently asked questions
How does appse ai integrate BigCommerce, Salesforce, and SAP Business One together?
appse ai builds bidirectional workflows across all three systems: orders sync from BigCommerce through Salesforce into SAP Business One, and deliveries and invoices flow back from SAP through Salesforce to BigCommerce, with service Work Orders integrated alongside.
