Items price updated
Triggered when a existing item prices are updated in the SAP B1
About this template
What this workflow does
Automates multi-channel dunning by fetching overdue invoices from SAP Business One and dispatching tiered payment reminders via email (Outlook), SMS (Twilio), and Microsoft Teams based on days overdue.
Key benefits
- Automate Your Entire Dunning Process
- Accelerate Cash Collection Across the Board
- Escalate the Right Way at the Right Time
- Free Finance Teams for Higher-Value Work
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Customize the flow
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Inside the flow
How the template works
appse ai runs this workflow end to end for SAP Business One — automatically, every single day. Here is exactly what happens when this template runs.
Invoice Fetch from SAP Business One
Retrieves all open invoices from SAP Business One DIS via automation in finance and accounting for overdue assessment.
Due Date Analysis
Calculates how many days have elapsed since each invoice's DeliveryDueDate to determine dunning urgency and the appropriate escalation channel.
Multi-Channel Alert Dispatch
Sends targeted dunning notifications automatically via Outlook (email at 30 days), Twilio (SMS at 60 days), and Microsoft Teams (alert at 90 days) — matched to the appropriate escalation level based on days overdue.
Business benefits
More than moving data between apps — here is the measurable impact this automation delivers for your team.
01
Automate Your Entire Dunning Process
Every stage of the collections workflow — from initial reminder to final escalation — runs automatically on schedule, eliminating the manual effort of tracking overdue invoices and sending chaser communications individually.
02
Accelerate Cash Collection Across the Board
Consistent, timely reminders at 30, 60, and 90 days reduce the average days sales outstanding (DSO) and improve cash flow predictability without relying on finance teams to chase manually.
03
Escalate the Right Way at the Right Time
Tiered multi-channel communication ensures low-risk overdue invoices receive a polite email while high-risk accounts trigger urgent internal alerts — matching response intensity to financial exposure.
04
Free Finance Teams for Higher-Value Work
By automating routine payment chasing, your finance team can focus on exception handling, dispute resolution, and strategic cash management rather than repetitive outreach tasks.
05
Maintain Consistent Collections Governance
Every customer receives the same structured dunning experience, creating a fair, auditable, and legally defensible collections process that protects the business and the customer relationship equally.
06
Scale Collections Without Adding Headcount
As invoice volumes grow, the automation handles every overdue account on schedule — supporting business optimization and financial discipline without additional administrative resources.
01
Automate Your Entire Dunning Process
Every stage of the collections workflow — from initial reminder to final escalation — runs automatically on schedule, eliminating the manual effort of tracking overdue invoices and sending chaser communications individually.
02
Accelerate Cash Collection Across the Board
Consistent, timely reminders at 30, 60, and 90 days reduce the average days sales outstanding (DSO) and improve cash flow predictability without relying on finance teams to chase manually.
03
Escalate the Right Way at the Right Time
Tiered multi-channel communication ensures low-risk overdue invoices receive a polite email while high-risk accounts trigger urgent internal alerts — matching response intensity to financial exposure.
04
Free Finance Teams for Higher-Value Work
By automating routine payment chasing, your finance team can focus on exception handling, dispute resolution, and strategic cash management rather than repetitive outreach tasks.
05
Maintain Consistent Collections Governance
Every customer receives the same structured dunning experience, creating a fair, auditable, and legally defensible collections process that protects the business and the customer relationship equally.
06
Scale Collections Without Adding Headcount
As invoice volumes grow, the automation handles every overdue account on schedule — supporting business optimization and financial discipline without additional administrative resources.
Questions & answers
Frequently asked questions
Everything you need to know about this template before you deploy it.
What are the three dunning escalation thresholds?
The workflow applies three tiers: at 30 days overdue, a payment reminder email is sent via Microsoft Outlook; at 60 days, an SMS alert is sent via Twilio; at 90 days, a high-priority notification is posted to a Microsoft Teams channel. Each threshold and channel can be configured to match your collections policy.
How often does the workflow scan for overdue invoices?
Can the dunning thresholds and channels be customised?
Does the integration handle partial payments or only fully overdue invoices?
Is this integration suitable for high invoice volumes?
Why businesses love appse ai
Discover how appse ai has helped businesses automate processes and achieve growth through our users' success stories.
Their quick updates and improvements have boosted our productivity, allowing us to focus on making better products. Highly recommend for any manufacturer seeking efficiency.
Hans Engstrom
Operations Manager, Christiana Bikes
appse ai enabled us to automate processes and achieve real-time efficiency with their ready-to-use solution. Their responsive support and customizations were exactly what we needed.
Peter Grueterich
President, Bernardo 1946
Rapidly growing companies, to get to that level of establishment, you need a solution like appse ai to bridge the connections between disparate systems.
Robert Donnelly
CEO and Co-Founder, Nine Line
The platform syncs data between our applications and it simply just works. This saved us a lot of time we used to spend manually synchronizing data from one system to another.
Sankar Thiagasamudram
Founder and CEO
Their quick updates and improvements have boosted our productivity, allowing us to focus on making better products. Highly recommend for any manufacturer seeking efficiency.
Hans Engstrom
Operations Manager, Christiana Bikes
appse ai enabled us to automate processes and achieve real-time efficiency with their ready-to-use solution. Their responsive support and customizations were exactly what we needed.
Peter Grueterich
President, Bernardo 1946
Rapidly growing companies, to get to that level of establishment, you need a solution like appse ai to bridge the connections between disparate systems.
Robert Donnelly
CEO and Co-Founder, Nine Line
The platform syncs data between our applications and it simply just works. This saved us a lot of time we used to spend manually synchronizing data from one system to another.
Sankar Thiagasamudram
Founder and CEO
appse ai helped us to manage our inventory and invoices in SAP and WooCommerce. With appse ai our job is much easy as everything is automated and we have better control on our inventory.
Kaywan Pour
Niagara Warenhandels GmbH
appse ai is making our operations easy! They make the customer experience much better. It costs us less human effort to proceed our orders.
Ramez Tacrity
Technical Sales Specialist, Digitech
I was impressed by how easy appse ai is to use and their ability to customize the platform to meet our clients specific requirements.
Vainick Oliveri
Golden Toys
appse ai transformed our business by automating the sync between SAP Business One and WooCommerce. What used to be a time-consuming, manual process is now seamless. We add products in SAP, and everything syncs automatically to the website.
Maher Ataya
Founder, Italparts SRL & Italparts LLC
appse ai helped us to manage our inventory and invoices in SAP and WooCommerce. With appse ai our job is much easy as everything is automated and we have better control on our inventory.
Kaywan Pour
Niagara Warenhandels GmbH
appse ai is making our operations easy! They make the customer experience much better. It costs us less human effort to proceed our orders.
Ramez Tacrity
Technical Sales Specialist, Digitech
I was impressed by how easy appse ai is to use and their ability to customize the platform to meet our clients specific requirements.
Vainick Oliveri
Golden Toys
appse ai transformed our business by automating the sync between SAP Business One and WooCommerce. What used to be a time-consuming, manual process is now seamless. We add products in SAP, and everything syncs automatically to the website.
Maher Ataya
Founder, Italparts SRL & Italparts LLC
appse ai truly helped us transform our business processes. Now with the integration, it has become really smooth, everything just flows better. It really helped our team save time, streamline processes and honestly boost productivity more than we expected.
Jason Mitchell
MD, All Marine Spares
Since we started using appse ai as our middleware, everything has been way smoother. It saved us about 10-20 hours a week, which is huge. The team is super responsive and easy to work with.
Dan Gerber
CEO, Designer Boys
appse ai truly understood our needs and delivered a seamless integration between SAP and Shopify. Their team is highly knowledgeable and capable, ensuring the solution perfectly aligned with our requirements.
Columb McCluskey
Sales Director, Trimwel
appse ai is fantastic, it works really well and is easy to use! Its visual interface makes it simple to see what is happening, and I especially liked the visual mapping of process flows. The teams professionalism also really impressed me.
Richard Grew
Renegade Brewery
appse ai truly helped us transform our business processes. Now with the integration, it has become really smooth, everything just flows better. It really helped our team save time, streamline processes and honestly boost productivity more than we expected.
Jason Mitchell
MD, All Marine Spares
Since we started using appse ai as our middleware, everything has been way smoother. It saved us about 10-20 hours a week, which is huge. The team is super responsive and easy to work with.
Dan Gerber
CEO, Designer Boys
appse ai truly understood our needs and delivered a seamless integration between SAP and Shopify. Their team is highly knowledgeable and capable, ensuring the solution perfectly aligned with our requirements.
Columb McCluskey
Sales Director, Trimwel
appse ai is fantastic, it works really well and is easy to use! Its visual interface makes it simple to see what is happening, and I especially liked the visual mapping of process flows. The teams professionalism also really impressed me.
Richard Grew
Renegade Brewery
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