Saddleback
How Saddleback Replaced Legacy Integration Code and Automated Shopify Plus and SAP Business One with appse ai
North Western Europe
Disclaimer
Saddleback, a company from the APPSeCONNECT customer base. appse ai is APPSeCONNECT's own product, built with significantly more advanced automation and AI capabilities. This case study has been adapted to reflect how Saddleback's use case would run on appse ai today.
Shopify Plus ↔ SAP Business One, automated with appse ai
- Company
- Saddleback
- Headquarters
- United Kingdom
- Industry
- Sports & Sporting Goods — cycling products and services
About Saddleback
Saddleback is a UK cycling business serving athletes with cycling products and services. It sells online through Shopify Plus and runs its back-office operations on SAP Business One.
The Operational Challenge
Saddleback was growing quickly in a fast-moving cycling market. As a long-standing integration customer, its Shopify Plus to SAP Business One connection had accumulated outdated touchpoints and legacy code over the years. Older code made some configurations slow to debug, which pushed back delivery of new business requirements just when the team needed to move faster.
The problem
Years of incremental changes on a long-running integration surfaced specific problems for Saddleback:
- 01
Outdated Touchpoints
Integration touchpoints no longer matched how the business operated.
- 02
Legacy Code
Older code made certain configurations slow and difficult to debug.
- 03
Delayed Requirements
Debugging delays pushed back delivery of new business requirements.
- 04
Unsupported Payment Scenario
Gift cards used as a Shopify Plus payment method needed to reach SAP Business One correctly.
- 05
Competitive Pressure
A fast-moving cycling market left little room for slow integration changes.
This is the exact pattern appse ai exists to remove: a growing brand whose integration became technical debt, where every new requirement waits on debugging old code.
Why appse ai
Evaluation Criteria: Saddleback needed a partner that could audit a mature integration end to end, clean up legacy logic without disrupting live trading, support custom scenarios like gift card payments, and scale as more applications were added.
The Solution Advantage: appse ai analysed the existing systems, fixed outdated touchpoints and legacy code, and automated communication between Shopify Plus and SAP Business One, including a custom gift card payment flow. Ongoing support after go-live kept the integration current.
The solution: a modernised Shopify Plus ↔ SAP Business One integration
Instead of patching legacy code one issue at a time, appse ai rebuilt the weak points and automated Saddleback's core flows:
- End-to-End System Audit
Existing systems and integration touchpoints were analysed in full to find what was outdated.
- Legacy Code Remediation
Outdated touchpoints and legacy code issues were identified and fixed, speeding up configuration and debugging.
- Product Data Sync
Product data syncs automatically from SAP Business One to Shopify Plus.
- Inventory Management & Monitoring
Inventory data is managed and monitored across both systems.
- Invoice Management
Invoice handling is streamlined through the integration.
- Gift Card Payment Sync
Gift cards used as a payment method in Shopify Plus are synced into SAP Business One through a custom scenario.
Each workflow runs as a closed loop: detect the event in one system, resolve it against the other, execute the update, and only surface an exception to a human when judgment is required.
The results
- Notable improvement in overall efficiency and operations
- Faster debugging and delivery of new requirements
- Streamlined inventory data and invoice management
- Automated product data sync from SAP Business One to Shopify Plus
- Manual data exchange between applications removed
- Better inventory control and monitoring
- Improved operational turnover
- Scalable eCommerce growth, with room to connect more applications
- Continuous post-integration support
- Saddleback has referred APPSeCONNECT to other businesses in its network
Frequently Asked Questions
How does appse ai integrate Shopify Plus with SAP Business One?
appse ai connects Shopify Plus and SAP Business One to automate product data sync from SAP to Shopify Plus, inventory monitoring, invoice management, and custom scenarios such as gift card payments.
