Mocacare
How Mocacare Automated Guest Checkout, Order, and Tax Sync Between Shopify and SAP Business One with appse ai
North America
Disclaimer
Mocacare, a company from the APPSeCONNECT customer base. appse ai is APPSeCONNECT's own product, built with significantly more advanced automation and AI capabilities. This case study has been adapted to reflect how Mocacare's use case would run on appse ai today.
Shopify ↔ SAP Business One, automated with appse ai
- Company
- Mocacare
- Founded
- 2013
- Headquarters
- Palo Alto, California, USA
- Engineering
- Taipei, Taiwan
- Industry
- Health, Wellness & Fitness — Smart Health Devices
- Employees
- 11–50
- Website
- mocacare.com
About Mocacare
Founded in 2013 and headquartered in Palo Alto, California, with engineering in Taipei, Taiwan, Mocacare develops smart heart-health devices including MOCAheart and MOCAcuff, with 11–50 employees. The company sells through a Shopify web store and runs SAP Business One as its ERP.
The problem
Running Shopify and SAP Business One as disconnected systems surfaced specific problems for Mocacare:
- 01
Guest Checkout Customers Not Syncing
Customer details from guest checkouts never reached SAP Business One.
- 02
No Real-Time Order Sync
Shopify sales orders needed to sync to SAP in real time for downstream processing.
- 03
Location-Dependent Tax Calculation
Sales order tax in SAP had to vary by ShipToAddress for US and non-US customers.
- 04
Incomplete Data Transfer
There was no complete data transfer between the web store and the ERP.
Why appse ai
Mocacare needed a platform that could capture guest checkout data, sync orders in real time, map Shopify customer groups to SAP, and apply tax logic that varies by ship-to location.
appse ai delivered automated customer and order synchronization with defined business logic, flexible field mapping, and end-to-end business object mapping between the online and offline systems — backed by installation and IT support.
The solution: automated customer, order & tax sync
Instead of manual data transfer, appse ai deployed automated workflows across Mocacare's Shopify-to-SAP cycle:
- Real-Time Sales Order Sync
Shopify orders flow to SAP Business One automatically for downstream processing.
- Guest Checkout Customer Sync
Customer data from guest checkouts syncs to SAP Business One.
- Customer Group Mapping
Shopify customer groups map to Customer Group-specific entries in SAP.
- Location-Based Tax Calculation
Tax in SAP is calculated from the Shopify customer location, varying by ShipToAddress for US and non-US customers.
- Business Process & Field Mapping
Defined business logic maps processes between online and offline systems, with additional field mapping as required.
The results
- Fully automated sync process
- Manual data entry eliminated, reducing data redundancy
- Higher back-office productivity and effectiveness
- Faster order processing, with more time for order processing, production, and purchase planning
- Higher customer satisfaction
- End-to-end mapping of business objects
The installation process and IT support delivered by them have been very helpful for my company.
Frequently asked questions
How does appse ai integrate Shopify with SAP Business One?
appse ai delivers automated, real-time sync of sales orders, customers, and guest checkout data from Shopify to SAP Business One, with Customer Group mapping, flexible field mapping, and end-to-end business object mapping.
